Reference

Your Legal Rights at sundabet

We've built our account terms around transparency so you know exactly how your wallet, deposits and account access work.

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What You Need to Know About Terms

sundabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at sundabet, you're agreeing to terms that cover deposits via DANA, OVO, GoPay and QRIS, account access, game participation and withdrawals. Your account is yours—you control the wallet balance, can update your details, and can request a withdrawal at any time.

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Where local law permits, you may pause or close your account through the settings menu. We store your transaction history for verification and fraud prevention. Deposits usually clear in under a minute; withdrawals are processed within one business day after verification. All communication with your account—sign-in
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attempts, deposits, live-table play—is encrypted and logged for your protection. If you have questions about your account, your data, or how we handle payment information, support is available through the channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact sundabet Legal Support

We want your questions answered quickly. You can reach our support team across multiple channels, and we keep response times short during business hours. Every message is logged so we can track your issue and follow up if needed.

Team online

Live Chat

Open the chat bubble in your account lobby, weekdays 09:00–22:00 UTC+7, weekends 10:00–20:00 UTC+7. We handle account, payment and policy questions here.

Email Support

Email [email protected] with your account email and a description of your question. Expect a reply within 24 hours during business days.

Account Settings

Log in and navigate to Settings > Legal & Privacy to view your active terms, data requests and account closure options. Changes take effect immediately.

YOUR ACCOUNT SECURITY

How We Protect Your Legal Rights

Your account and payment data are central to how we operate. We encrypt all traffic between your device and our servers, store passwords in hashed format so we never see them in…

Data Encryption

All deposits, withdrawals and account changes are encrypted end-to-end. Your payment details are never stored in plain text on our servers.

Transaction Logs

Every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal request, is logged in your account history. Download a statement whenever you need it.

Account Verification

We verify large withdrawals using your registered payment method to prevent fraud. This typically takes under 24 hours and protects both you and our systems.

Data Retention

We hold your transaction data for seven years to meet regulatory requirements. After that, we delete records per local law, unless you ask to extend.

Your Privacy Rights

You can request a full copy of your data, ask for corrections, or request deletion of non-essential information anytime through account settings.

Support & Disputes

If you spot an error on your account or have a payment dispute, contact our team via live chat or email within 30 days of the transaction date.

Legal Questions We Answer Often

Below are the questions we hear most from players in Indonesia and beyond. If your question isn't listed, reach out through live chat or email.

Your agreement covers deposits via DANA, OVO, GoPay and QRIS; account activation and closure; withdrawal processing; game participation; data storage; and dispute resolution. It also sets out how we handle your personal information and how you can contact us if something goes wrong.

Yes. Log into your account, go to Settings > Account Closure, and confirm. Your account will be deactivated immediately. Any remaining balance will be withdrawn to your registered payment method within two business days.

Open your account, navigate to Wallet > Statement, and download your history as PDF. It shows every deposit, withdrawal, live-table entry and balance change. You can request email delivery of older statements through support.

Contact support via live chat or email with your transaction ID. We'll verify the issue and either retry the withdrawal or return the funds to your wallet within one business day. Disputes raised after 30 days are harder to investigate.

All payment details are encrypted and never stored in readable form on our servers. Deposits via DANA, OVO, GoPay and QRIS are processed through secure third-party gateways. We log every transaction so you can review it anytime.

Yes. Go to Settings > Personal Info to change your email, phone or payment method. Large changes—like updating your linked bank account—may require re-verification for security. This takes under 24 hours.

We deactivate your account immediately and keep your transaction data for seven years as required by law. Non-essential details like preferences are deleted within 90 days. You can request early deletion anytime by emailing support.

Your Legal Rights at sundabet

How to Contact sundabet Legal Support

Live Chat

Email Support

Account Settings

How We Protect Your Legal Rights

Data Encryption

Transaction Logs

Account Verification

Data Retention

Your Privacy Rights

Support & Disputes

Legal Questions We Answer Often

01 What does my account agreement cover?

02 Can I close my account whenever I want?

03 How do I get a copy of my transaction history?

04 Where local law permits, what can I do if a withdrawal fails?

05 How is my payment information kept secure?

06 Can I update my account details after I register?

07 What happens to my data if I close my account?

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