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How Sundabet Handles Your Privacy

When you open an account with us, your personal information—name, email, payment method and deposit history—stays encrypted and under your control.

Encrypted account storageLocal payment securityYour deletion rights
sundabet How Sundabet Handles Your Privacy
GET IN TOUCH

How to Reach Us About Your Data

Team online

Live Chat

Open the chat window in the lobby during operating hours. Our team will answer privacy questions, help you access your data download, or process a deletion request in real time.

Email Support

Send your request to our privacy team with your account email and a brief description. We aim to respond within 3 business days with confirmation and next steps.

Account Settings

Log in to your account, go to Settings > Privacy & Data, and you'll see options to download your data or request account closure. Submit the form and we'll verify your identity within 48 hours.

DATA SAFEGUARDS

How We Protect and Manage Your Information

Encryption & Storage

All personal data—payment methods, identity proofs, bet history—travels over HTTPS and is stored in encrypted databases. Only our compliance and account-verification teams can access your files; game servers see only your account ID, not sensitive details.

Cookies & Tracking

We use session cookies to keep you logged in and remember your language and game filters. No third-party advertisers get your data through our cookies. You can clear them anytime in your browser settings or request a cookie-free session.

Data Retention

We keep active account data as long as your account exists. After you close your account, we retain records for 5 years to meet regulatory requirements, then delete them. You can request early deletion where local law permits.

Payment Security

Your DANA, OVO, GoPay and QRIS payment details never touch our main database; they're handled by our payment processor and matched to your account ID only. Deposits and withdrawals are logged and verified on every round.

Account Access Requests

You have the right to ask for a copy of all your personal data in a readable format. Submit the request via Settings > Privacy & Data, and we'll prepare a file within 7 business days. Download it directly from your account.

Policy Changes

If we update this privacy policy, we'll notify you by email and through a banner in the lobby at least 14 days before the change takes effect. You can review the new terms and contact support if you have questions or concerns.

Privacy Policy FAQ

Your active profile data—name, email, login history—is immediately deactivated and hidden from the lobby. We keep transaction records and identity verification documents for 5 years to comply with anti-money-laundering law, then permanently delete them. You can request early deletion by contacting support.

Only your payment processor (the service handling DANA, OVO, GoPay or QRIS) and our compliance team see your full payment details. Game servers and support staff see only your transaction ID and final balance, never card numbers or bank account details. All transfers are encrypted end-to-end.

We retain active account data for the life of your account. Once closed, records are kept for 5 years to meet regulatory requirements in Indonesia, then deleted automatically. You can always ask to download or delete your data early by going to Settings > Privacy & Data.

Yes. Log in, go to Settings > Privacy & Data, and click Request Data Download. We'll prepare a file containing your name, email, account history, and all transactions. Download it directly within 7 business days. No charge.

We do not sell your data. We share information only with payment processors (for your DANA, OVO, GoPay or QRIS transactions), legal authorities where required by law, and our own hosting and compliance contractors. All third parties sign confidentiality agreements.

Log in, go to Account > Profile, and update your email, phone number or address directly. Identity verification documents (ID photo, proof of residence) can be replaced by uploading a new file in Settings > Verification. Contact support if you need help.

We use session cookies to keep you logged in and remember your game preferences and language. We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but some lobby features may not work. Clear your cookies anytime without losing your account.