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Our Terms & Conditions Protect You and Your Account

When you open an account with sundabet, you're agreeing to a set of clear rules that govern how deposits work, how withdrawals are verified, what happens if there's…

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How to Contact Us About These Terms

If you have questions about our Terms & Conditions, need clarification on a specific rule, or want to dispute a decision we've made about your account, reach out through any of these channels. We monitor all of them during business hours and respond to urgent issues as a priority. Every inquiry is logged and tracked, so you'll always know who you spoke to and what was agreed.

Team online

Live Chat Support

Open the chat bubble in the bottom-right corner of your account page. Our team responds during 08:00–22:00 Indonesian time, seven days a week. Use this for immediate questions about your account or these terms.

Email Support

Send a detailed message to [email protected] with your account email and the issue. We reply to all support emails within 48 hours, sometimes sooner if your issue affects a pending withdrawal.

Account Ticket System

Log into your sundabet account, go to Help > Submit a Ticket, and describe your terms question or dispute. Your ticket gets a reference number; you can track its progress in the Tickets tab anytime.

SECURITY & DATA

How We Handle Your Information

When you open an account, you give us your name, email, phone, date of birth, and payment details.

Account Encryption

All data transmitted between your device and our servers uses SSL encryption. Your password is never stored anywhere we can read it. Two-factor authentication is optional on your security settings.

Payment Verification

Every withdrawal must match the original deposit method — so a DANA deposit can only be withdrawn to DANA. This prevents fraudulent transfers and protects your funds from interception.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records for 7 years to comply with local tax and dispute-resolution law, then delete them securely.

Cookie Policy

We use cookies to remember your login, track your session, and improve site speed. You can disable non-essential cookies in your browser; login cookies must stay on to access your account.

Data Access & Export

You have the right to download your account data, including all bets placed, deposits, withdrawals and messages. Request this in your account settings > Privacy or email support with your account email.

Dispute Resolution

If you believe we've mishandled your data or account, open a support ticket with details. We investigate within 5 business days and respond with our findings and any corrective action taken.

Questions About Your Account and These Terms

Below are the questions we hear most often from players in Medan, Semarang and across Indonesia about how our terms work, what rights you have, and how to change or delete your account.

We verify every account using official documents — government ID, phone number, and payment method ownership. If information doesn't match, we'll ask you to correct it within 48 hours. If you don't, we suspend your account and any balance is held pending your response. False information may result in permanent closure and funds forfeiture where local law permits.

No. Our terms prohibit multiple accounts under the same person, email, phone, device, or payment method. If we detect duplicates, all accounts are suspended and merged. Any balance across them becomes inaccessible until you contact support and verify which is your primary account.

Go to your account settings > Account & Security > Close Account. You'll be asked to confirm. Once closed, your account cannot be reopened. Deletion of personal data takes 7 days; transaction records are retained for 7 years per local law. Contact [email protected] if you need a faster deletion or have concerns.

Deposits via DANA, OVO, GoPay and QRIS are processed instantly once your account is verified. Withdrawals can only be made to the same method you used to deposit. We settle withdrawals within 24 hours of approval. You must have a verified account for at least 24 hours before your first withdrawal, and all pending bets must be resolved before funds leave.

You can add or update payment methods in your account wallet anytime. Old methods remain on file for withdrawal verification. To remove a method, go to Wallet > Payment Methods > Remove. You cannot withdraw to a method you've removed; you must update your primary method first.

Deposit and withdrawal limits depend on your payment method and account age. New accounts start with lower limits; these increase after your first verified withdrawal and 30 days of account activity. Check your wallet for your current limits, or ask support. Where local law permits, limits can be adjusted on request through your account settings.

Report any dispute through your account Help section or email [email protected] within 30 days of the incident. Include your account email, transaction ID, and full description. We investigate within 5 business days and respond with our findings. If you're not satisfied, you can escalate to our complaints manager at [email protected].

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